DO
Use of open-ended questions,
Use transitional statements,
Facilitate remarks
Accurately summarize information from the patient
DON’T
Ask leading questions
Ask multiple questions at once
Repeat questions unless for clarification
Use medical terms/jargon unless immediately defined
Interrupt when the patient is talking
For Communication and Interpersonal Skills (CIS):
DO
Acknowledge patient’s issues/concerns
Respond clearly with information
Provide counseling where appropriate
Close the conversation appropriately and include statements about what happens next
DON’T
Use medical terms/jargon unless immediately defined
Also remember to:
Ask about
-expectations, feelings, and concerns of the patient
-support systems and impact of illness, with attempts to explore these areas
Show
-consideration for patient comfort during the physical examination
-attention to cleanliness through hand washing or use of gloves
Provide
-opportunity for the patient to express feelings/concerns
-encouragement additional questions or discussion
Make
-empathetic remarks concerning patient issues/concerns
-patient feel comfortable and respected during the encounter
Post your questions/comments below: